2. Be sincere. You don't have to solve their problem or make them feel better. Just be there, and be concerned. Ask open-ended questions such as 'How does that make you feel?' instead of 'So you felt bad?'
3. Don't make judgments or conclusions. Instead, paraphrase what they've said to check wether you've understood them. Check in especially about their feelings. Listen to their heart. It's the underlying feelings, not the words, that matter most.
4. Don't rush the person speaking towards a solution or conclusion. Often times, he/she has already made a decision.
5. Be kind. Be a friend. Do what you can.








You might have already seen this video making its rounds, and it's made you go 'awwwww'.


